Pathetic Service from Bankmed

During December I have received my new membership card as I have changed my plan to Traditional. Only to find out that my daughter is no longer a dependant. She is still a full time student and the documents were send 3 times. On the 8th on January I called and was assisted by Viwe and was promised that she will be reinstated by the Monday. On 13 January I called again and was assisted by Amanda who advised me that my membership is cancelled. I have asked how is it possible as I have meet my monthly premiums. She could not answer me. She also promised that her teamleader will respond via email to all my concerns. The following information was asked for:<br> 1. Which plan I am currently on.<br> 2. All my dependants<br> 3.Premium as my income is less that R5000- proof send twice already<br> 4.Refund - On premiums since November 2015 <br> When will I receive my savings on my previous plan which was comprehensive.<br> Service is pathetic and I am currently without a medical fund. What is going to happen if I need my medical aid. This matter should receive urgent attention.<br> <br> <br>