pathetic service, constant struggle

Ever since Bankmed administration has been taken over by another firm, nearly each and every claim has been a constant struggle. When queried they usually DO NOT read the query correctly or bother to respond on time and send you medical codes as a pathetic offer of an explanation despite me asking them not to, this query has been ongoing since 22/11/2017. I have been struggling forever and a day to get some sort of resolution as to why certain amounts were charged as double and triple times on a claims statements (which was not paid) and after their ridiculous reply I even requested they should READ the query first BEFORE replying. No reply received in over a week since their last and most disappointing reply, as Poor service is not surprising from Bankmed