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justine A

1 reviews | Active since May 2016

29 Jul 2016, 09:42

PATHETIC SERVICE AND THE INFORMATION STILL NO CORRECT

<p>ON TUESDAY THE 26/07/2016 I NEEDED TO GO TO THE DOCTOR SO I CALLED BANKMED AND ASKED WHICH CARECROSS DOCTOR IS IN THE AREA THEY TOLD ME I HAVE 2 DOCTORS IN THE AREA . I THEN CALLED THE DOCTOR AND MADE AN APPOINTMENT ONLY TO BE TOLD TODAY FRIDAY THE 29/07/2016 THAT I USED MY OUT OF NETWORK DOCTOR VISITS BUT YOU TOLD ME TO GO TO THAT DOCTOR. I HAVE TO RUN AROUND FOR 1HOUR AND 30MIN BEFORE I COULD FIND A DOCTOR.I THOUGHT YOU MENT TO HELP US WHEN WE ARE NOT WELL, NOT MAKE US NOT WELL.CAN SOME ONE PLEASE HELP ME AND SORT THIS MESS OUT </p>

0
Replies (1)
Bankmed
Bankmed's reply01 Aug 2016, 12:11
Official

Dear Miss Aldous

Thank you for engaging with us.

We have tried calling you on ********** and on ********** , however you were unable to take our calls. We have sent you an email and please respond to it for further assistance on the matter.

Regards

Hadiyo Tshabalala