AJ
Aarthi J
1 reviews | Active since May 2017
22 Apr 2024, 17:59
Pathetic Service
Good day, I have a complaint with the pathetic service received. I sent proof of payment to CHAD on Friday at 08:29 who promised to contact me. This was never done, I called in this morning at 09:05 spoke to another person who promised that I will receive a call in a few minutes from CHAD which still has not happened. Posted on social media, promised a call and still nothing. Your service is shocking and pathetic. I will be taking this further.
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Replies (2)
Bankmed's replyOfficial
23 Apr 2024, 20:19Dear Aarthi J
We will be in touch with you to answer your comments.
Bankmed's reply23 Apr 2024, 20:19
Official
Dear Aarthi J
We will be in touch with you to answer your comments.
Bankmed's replyOfficial
24 Apr 2024, 10:38Dear Aarthi J
Kindly note that we've tried to contact you to no avail.
We also can confirm that a call attempt was made yesterday with no success to inform you that the claim have been reprocessed successfully. You also may note that an email was shared with you yesterday of this. Kindly have a look and revert should you still require further assistance and we'll gladly assist.
We truly apologise for any inconvenience caused by this and can assure you that we do not take any of these cases lightly.
We remain committed to honouring you as our valued Bankmed member. Best regards.
Kindly note that we've tried to contact you to no avail.
We also can confirm that a call attempt was made yesterday with no success to inform you that the claim have been reprocessed successfully. You also may note that an email was shared with you yesterday of this. Kindly have a look and revert should you still require further assistance and we'll gladly assist.
We truly apologise for any inconvenience caused by this and can assure you that we do not take any of these cases lightly.
We remain committed to honouring you as our valued Bankmed member. Best regards.
Bankmed's reply24 Apr 2024, 10:38
Official
Dear Aarthi J
Kindly note that we've tried to contact you to no avail.
We also can confirm that a call attempt was made yesterday with no success to inform you that the claim have been reprocessed successfully. You also may note that an email was shared with you yesterday of this. Kindly have a look and revert should you still require further assistance and we'll gladly assist.
We truly apologise for any inconvenience caused by this and can assure you that we do not take any of these cases lightly.
We remain committed to honouring you as our valued Bankmed member. Best regards.
Kindly note that we've tried to contact you to no avail.
We also can confirm that a call attempt was made yesterday with no success to inform you that the claim have been reprocessed successfully. You also may note that an email was shared with you yesterday of this. Kindly have a look and revert should you still require further assistance and we'll gladly assist.
We truly apologise for any inconvenience caused by this and can assure you that we do not take any of these cases lightly.
We remain committed to honouring you as our valued Bankmed member. Best regards.