Pathetic service

Item: Bankmed
Rating: 5
Author: Dianne G

Its a crying shame, I have had one bad experience after the next with Bankmed, it appears the only resort for service that I pay for is to write a bad review. Bankmed, I do not understand how you can constantly approve and decline the same request time and time again even though I have funds available and have provided proof of the first authorisation, not to mention I am covered for this benefit yet your team seems to loves to decline me for the medical intervention I urgently need WRefNo#***#- -MailRef#***#

Helpful (0)

Replies (4)

Bankmed's replyOfficial

27 Oct 2020, 11:16

Hi Dianne, thanks for reaching out to us and apologies for the frustration caused. We'll be in touch with you as soon as possible to assist you with your query.

Regards,
Bankmed Service Team

Bankmed's reply27 Oct 2020, 11:16

Official

Hi Dianne, thanks for reaching out to us and apologies for the frustration caused. We'll be in touch with you as soon as possible to assist you with your query.

Regards,
Bankmed Service Team

Bankmed's replyOfficial

27 Oct 2020, 12:45

Hi Dianne, we tried calling you with no luck. Please provide us with a convenient time to reach you. Regards.

Bankmed's reply27 Oct 2020, 12:45

Official

Hi Dianne, we tried calling you with no luck. Please provide us with a convenient time to reach you. Regards.

Dianne G's updateReviewer Update

27 Oct 2020, 12:48

good day you can call at 1430

Dianne G's update27 Oct 2020, 12:48

Reviewer Update

good day you can call at 1430

Bankmed's replyOfficial

28 Oct 2020, 15:39

Hi Dianne, thanks for taking our call and allowing us to provide clarity and feedback on your query. As discussed, your claim has been reprocessed and paid up to 80% of cost according to the approval granted. We wish you all the best with your treatment.

Please let us know should you need further assistance.

Regards.

Bankmed's reply28 Oct 2020, 15:39

Official