Pathetic service

After several calls and reporting the pathetic services, there is no remorse shown It just shows how much they value the well being of their customers. Instead of providing a health service, they make people more sick. So unacceptable... I will certainly be raising it with my employer and request to move as well as offer ther unhappy members a choice to move from bankmed I would also like to escalate this to the medical ombudsman So sad that we pay so mich for a poor pathetic service.