Pathetic Service

Bankmed's service is absolutely pathetic! I had a query from the 5 June 2025. I eventually was advised from Bankmed that I should pay upfront and they would reimburse me. Payment should take 3 days....I paid on the 2 July 2025.. I sent the claim through on the 9 July 2025. I have called the call centre and been referred to different agents, which becomes frustrating because I need to explain the same story over and over again. It us now the 18 August 2025. It is now another story. I then had to do a conference call, get the pharmacy online. I am on a call fornearly an hour...I have been put on hold. I await feedback!