Pathetic Service

I have on numerous occasions experienced bad service from Bankmed. It has just got worse with them moving to Discovery now managing the claims process.<br> <br> I recently escalated a claim to Babo Hlanganwanya (escalation department) who promised to keep me updated on a claim not captured and that my claim would be paid with the next payment run.<br> <br> I was never called to get an update and on phoning the call centre discovered my claim had still not been captured a week later. Bankmed is pathetic as a medical aid and their service is even worse.<br> <br> Would not recommend anyone to join this scheme. APALLING!!!!!<br> <br>