Pathetic service

We were promised that all chronic meds and auths would remain the same once the change Over happened in 2016. I never thought it would be the total opposite. Im a transplant patient and requested for some of my meds on Saturday only to find that I have no chronic meds authorized. So I called 1st thing Monday and spoke to over 10 different people from probably 5 different departments who kept telling me they can't deal with my query and I need to be put through to someone else. My pharmacist also sat on the phone for almost 2 hours trying to sort this out and NOTHING has been sorted. Now Im going on holiday and I'm Going to run out of medication because of Bankmeds change over I honestly don't see how you couldn't have picked up this problem as surely I'm not the only one and resolved it first thing Monday. If I run out of meds and my body rejects my new organs would it not cost Bankmed MORE as I'd have to go back on dialysis and then eventually go through another transplant.no one ever gets back to you on time. Or even attempts to handle your query. Pathetic service.