ZH
Zandile H
1 reviews | Active since Aug 2018
23 Nov 2018, 12:16
Pathetic service
I added my network doctors, Dr Peppy Maharaj and Dr Naidu from Hammarsdale. Bankmed has mixed up everything. They have allocated a wrong twice. I am now having claims that i haved up my out of network...whereas that is my family doctor!!!! i cannot understand why they keep meesing it up! I have been going to the same doctor since like forever!!! I am ****ing mad that I have to keep phoning to have simple thing done!!!
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Bankmed's replyOfficial
26 Nov 2018, 13:34Hi Zandile
We are sorry to hear of your frustration regarding this matter and would like to confirm that the allocation of your chosen GP's has been adjusted accordingly.
Kindly note that the relevant claims for both of your GP's have been reprocessed as per the adjusted allocations and paid correctly.
We have tried to contact you to advise of the above however you were not available. You are welcome to provide us with a convenient time when we may call back.
Regards,
The Bankmed Service Team.
We are sorry to hear of your frustration regarding this matter and would like to confirm that the allocation of your chosen GP's has been adjusted accordingly.
Kindly note that the relevant claims for both of your GP's have been reprocessed as per the adjusted allocations and paid correctly.
We have tried to contact you to advise of the above however you were not available. You are welcome to provide us with a convenient time when we may call back.
Regards,
The Bankmed Service Team.
Bankmed's reply26 Nov 2018, 13:34
Official
Hi Zandile
We are sorry to hear of your frustration regarding this matter and would like to confirm that the allocation of your chosen GP's has been adjusted accordingly.
Kindly note that the relevant claims for both of your GP's have been reprocessed as per the adjusted allocations and paid correctly.
We have tried to contact you to advise of the above however you were not available. You are welcome to provide us with a convenient time when we may call back.
Regards,
The Bankmed Service Team.
We are sorry to hear of your frustration regarding this matter and would like to confirm that the allocation of your chosen GP's has been adjusted accordingly.
Kindly note that the relevant claims for both of your GP's have been reprocessed as per the adjusted allocations and paid correctly.
We have tried to contact you to advise of the above however you were not available. You are welcome to provide us with a convenient time when we may call back.
Regards,
The Bankmed Service Team.