Pathetic service

I wish there was an option to put no stars. This past week I have experienced the worst service from a service provider that I have ever seen. I submitted a claim online on 2018-11-09 in the morning. I phoned shortly after to confirm if the claim has gone through as I have never done this before. I was advised by a gentleman from the call center that they have received my claim and it will take 3 days to be processed and refunded to my account. He said due to it being a Friday I can expect the funds to be back in my account by Wednesday as they usually process claims on Sundays. On Thursday the 15th of November I called to find out what the progress is with my claim. I was advised by a lady that it hasn't been touched and that she only then processed my claim. On Wednesday the 21st of November I spoke to a lady, who apparently is one of the call center managers, who advised that they have escalated this and that unfortunately there is nothing else she can do for me as it is with the finance department now and I can expect payment on the 22nd. By 12:00 on the 22nd I have still not received any payment nor any feedback from a single soul at Bankmed. I phoned again to speak to "the manager" to find out what was happening with my claim. Unfortunately she was not available and I had to speak to one of the other so called managers. After hearing the same old story of the claim is being processed and she cannot do anything for me I was transferred to a lady who is part of the escalations department. She this time advised me that it has been handed to the processing guys and that the payment has been made but due to it being from a different bank it will take 2 days. By this calculations the funds will only, hopefully, reflect in my account by the earliest on Monday the 26th of November. How do you justify someone waiting 18 days for a claim to be paid when I was advised it will take 3 days to be refunded? How is it possible that the people from the escalations department is unable to escalate a complaint? The best that you can offer me, is not my money back in a reasonable time, but rather that I can email you personally in future for any complaints? Where is the pride in the customer service that you provide? It is becoming more and more evident that Bankmed cares more about getting their premiums from their clients than they care about customer service and helping customers resolve their issues. I am in a situation where these types of claims are going to happen on a regular basis and I am even to afraid to think of having to go through this whole frustrating and pathetic experience every time. You guys have posters that you put up saying " prevention is better than cure". I think you should start working on preventing customers from having such issues with your service instead of offering customers a mediocre solution(cure) to a problem that you created! If I wasn't that the company I am employed with insists on us using Bankmed I would have been long gone, but I will be advising all I know about the pathetic service received from Bankmed and hopefully they will be able to move before they experience the same blood curdling frustration I experienced.