Pathetic Service

Absolutely pathetic service from a company that supposed to offer health services causing more headaches. I submitted a claim last week via the online website, the claim was for travel vaccinations, after not receiving feedback and call the call centre I was told that the claim cannot be found and I should email ********** . Question 1: why have an online facility that does not work when I still have to email?

Nonetheless I emailed the invoice on Monday the 19th of March and receiving a reference ********** 892. After not receiving any feedback and no trace of the claim on your online claim tracking tool again please refer to question 1 where your online facility does not provide any information and is clearly broken. I called the call centre again on the 23rd of March requesting feedback and now I am told that the invoice does not have certain codes which because I am Health Proffesional should understand and that I should go back to the my service provider and ask them to add these codes, because I am not working and have nothing better to do.

So this is my request is plain simple English so the person reading this complaint does not have to do anything besides the below:

Process my claim and have my funds deposited asap or else please transfer my complaint to your Retentions team.