Pathetic Optometry service - 6 weeks & counting

On 6 Jan 2016 Specsavers Mall of the South submitted an invoice for payment/authorisation. Numerous phone calls by myself and the service provider have not resulted in any action from Bankmed. Firstly we were told that due to the new administrators taking over the scheme there was a backlog for January claims. Next we were told that the service provider did not submit to PPN. Yesterday PPN told me they had paid but Discovery/Bankmed IT system was not compatible with theirs and so Discovery was not able to open statements and did not know how much to pay from my medical savings to Specsavers. Bottom line, 6 weeks and counting and I have still not received my spectacles because of inefficiencies and incompetencies in the new administrators processes and policies. Latest statement dd 7 Feb quotes \??? 772. We have not paid this claim line. You must send the claim to PPN\" So again the lets name and blame everyone but who is actually responsible.Pay out my claim and let me get my spectacles. Also the fight will continue with my husband\"s claim not even reflecting on any Bankmed statement yet for the same service provider. I am utterly disgusted with the apathetic admin."