Pathetic claims process and customer service

Claims process is absolutely shocking. Waiting 3 weeks for a simple claim that should be resolved in 2-3 days according to their SLA. 2 different consultants have promised to call me back but have not. Asked for a supervisor details but have not been provided that either. Called the contact center and nobody can explain why this claim has not yet been paid when all required information has been submitted.

The only reason I am still with this medical aid is because it is compulsory company requirement for me to go with them.