1 reviews | Active since Nov 2013

01 Sept 2016, 14:52

Pathetic Bankmend at it again!

<p>I app**** for an authirisation to see a specialist and the 1st approval letter stated that i will make co-payments as the specialist selected was on on their network, I then asked for a list of specialist that i could see as i do not have nor afford co-payments and i was given an approval and amended letter that they will cover 100% cost and total cost of R1500. Now i get a statement dated 31/08/2016 that i should reimburse the serve provider R967, where the hell should i get so much money ? Membership number ********** 30</p>

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Replies (1)
Bankmed
Bankmed's reply07 Sept 2016, 16:00
Official

Dear Dinonos

Thank you for raising your concerns with us.

We've confirmed that the claims were not paid due to a system problem and have since processed the claims to be paid. We sincerely apologise for any inconvenience caused by this matter.

Regards
Annelize
Bankmed Servicing