BP
BINA P
1 reviews | Active since Jul 2010
10 Sept 2024, 11:05
Pathetic bankmed service incompetetnt claims processor from the beginning caused a delay in me still not receiving my money back
I've been going back and forth with bank med for a claim i had paid cash for, i haven't received my funds yet in my account since august , the claims processor that received the claim in the first place was too *********** to asses the claim the first time round and note all the errors to me when one error was fixed and submitted they rejected for the next error , pathetic service
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Replies (2)
Bankmed's replyOfficial
10 Sept 2024, 11:17Hi Bina, we are sorry to hear about your experience. We will look into the details of your request, and reach out to you.
Regards.
Regards.
Bankmed's reply10 Sept 2024, 11:17
Official
Hi Bina, we are sorry to hear about your experience. We will look into the details of your request, and reach out to you.
Regards.
Regards.
BP
BINA P's updateReviewer Update
10 Sept 2024, 14:25I've been hearing sorries since the claim was logged , i spoke to Bontle from your call Centre, i said to her to rectify it notify the relevant departments that the processor didn't go through teh claim properly and note all the errors and reply teh first time back to state everything that needed to be rectified, i am not a dr if the dr writes or icd 10 codes i wont know it's incorrect unless bankmed advises, claim was first rejected because the date was not in claim got rejected i went back to the dr got the date right submitted again to now have it rejected a second times icd 10 codes not write all i have been hearing is sorry i requested for immediate payment as a client bankmed didn't get it right the first time nor the second time submitted sorry doesn't help that my cash outlayed is delayed
BP
BINA P's update10 Sept 2024, 14:25
Reviewer Update
I've been hearing sorries since the claim was logged , i spoke to Bontle from your call Centre, i said to her to rectify it notify the relevant departments that the processor didn't go through teh claim properly and note all the errors and reply teh first time back to state everything that needed to be rectified, i am not a dr if the dr writes or icd 10 codes i wont know it's incorrect unless bankmed advises, claim was first rejected because the date was not in claim got rejected i went back to the dr got the date right submitted again to now have it rejected a second times icd 10 codes not write all i have been hearing is sorry i requested for immediate payment as a client bankmed didn't get it right the first time nor the second time submitted sorry doesn't help that my cash outlayed is delayed