Pathetic Bankmed Client Service

In May 2021 we received replacement membership cards and noted that the principal member's ID number was incorrect. This caused a problem when using the card at service providers who had to verify her identity. I emailed Bankmed to correct their error and provide new cards. No response was received and in July 2021 I called them and was asked to provide a delivery address for the new cards. There was no explanation for the delay, just an apology. In Sep 2021, the cards arrived with the same error still on it. I called and was assured it would be resolved urgently. In Dec 2021 I escalated the matter to tellus@bankmed which is the highest level of complaint members have access to. I received a mail from Esme le Grange, apologising and stating that "Bankmed is committed to ensuring that all our members receive unparalleled service, and should there be any deviations from this commitment, we will ensure that any inconvenience caused to the member receives our urgent attention." She confirmed that she had checked internally and the correct cards would be dispatched urgently. In Mar 2022 we received the cards, only to discover that while the ID had been rectified, the principal member's name had been mis-spelt. The error is also on their system and causes a problem in that any prescription made out to her does not correspond to what the pharmacy sees on the Bankmed link. I have now mailed Banked again and can only hope that somebody takes responsibility to resolve this lengthy saga rather than just issuing profuse apologies and making service level promises prepared by Bankmed but which they fail to live up to.