Pathetic Bankmed Claims Process

Processed a claim for discharge meds which I had to collect from Dischem due the hosiptal pharmacy being closed at the time of discharge, Submitted a claim to Bankmed, Banked paid the claim to Dischem instead of myself. 3 months, 7 phone calls and 3 agents later Im still being told the matter had been escalated in addition to this Dischem returned the monies to Bankmed but there is still an issue with paying me my money.

Incompetence is an understatement.

This is the worst medical (which we are forced to use due to company med aid options).