Pathethic Service from Bankmed

<p>I have a claim of R1400 (approx) outstanding since the 29th of December 2015. Bankmed says that they didnt receive the claim, despite the doctor sending it 3 times. In March this year, i forwarded the claim to Bankmed and they only paid R1000 due to scheme rates. As i had sufficient funds left over in my savings plan for 2015, i instructed them to pay the difference of about R384 from my savings. Since March this year, Bankmed cannot make a payment of R384. They claim that with the change in administrators, this has proved difficult. From my perspective, the account is now with Debt Collectors, i have incurred penalties and is at risk of being listed on the credit bureau. Each time i call, i explain the story to somebody different, but there is no accountabilty. All i am asking if for a payment of R384 to be made to a doctor, that is outstanding since December 2015, with my money that is in the savings balance. I will not tolerate being listed due to the incompetence of Bankmed as i have already paid admin fees to the debt collector. If anyone cares about service at Bankmed, please can you sort this out ASAP, this really is shocking considering the amount we pay you each month for medical cover.</p>