KM
Khatija M

1 reviews | Active since Mar 2009

12 Jul 2022, 10:06

Pathethic, *********** staff

I am still waiting for my refund of R1805.00, it's almost 2 months gone. I spoke to 3 consultants, one more useless than the other. They don't even keep the customer informed on what is happening, expects the customer to phone them and Garden City all the time. The bank should give their employees a choice of medical aids, it's not like we paying a little

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Replies (3)
Bankmed
Bankmed's reply12 Jul 2022, 10:37
Official
Hi Khatija, thank you for reaching out to us. Please accept our apologies for the frustration caused.  We will look into your query and provide you with feedback. Regards. 
KM
Khatija M's update12 Jul 2022, 10:41
Reviewer Update
Another PR stunt. This is my second report. How long before you actually do look into it.
Bankmed
Bankmed's reply12 Jul 2022, 13:31
Official
Hi Khatija, thank you for taking our call and allowing us to assist with your query. 

Please feel free to let us know should you require any further assistance. 
 
Take care and stay safe. Regards.