Outstanding Medical Aid Claim Refunds

Bankmed Call Centre.<br> Agent: Trevor<br> Date Monday 7 March 2016<br> Time 13:17<br> I contacted the call centre to enquire about medical aid claim refunds that they were suppose to have paid into my account in February 2016. The amounts were for R900.00 and R600.00. These were cash payments done by me to the doctors.<br> <br> The Agent stated that my Account was on hold due to some \clawback\" clause. He further stated that the problem was not on my side as there is a system error on their side with a payment from Questmed. Will put in a claim for incorrect system error to be reversed and that the clawback clause could be removed, so that the payment could be refunded. This will take 2 to 3 days. <br> <br> Today is Friday 11 and no feedback or payment has been received.<br> <br> Reference no: ***."