RL
Refilwe L
1 reviews | Active since Sept 2012
05 May 2025, 11:24
Ongoing Poor Service and Lack of Resolution
I am extremely frustrated by the continued poor service I 've received while trying to claim medication that I've successfully claimed before. I have now been transferred multiple times, with no one able to offer a resolution. This level of inefficiency is unacceptable, especially given the high premiums we pay. I expect immediate action to resolve this matter and clear communication on the next steps.
Helpful (0)
Replies (3)0
Replies (3)
Bankmed's replyOfficial
06 May 2025, 11:26Dear Refilwe, please note that we have this case with us still, and are handling it with high level urgency. Rest assured, feedback will be shared as soon as possible.
We appreciate your patience and understanding whilst we review this case with absolute diligence. Many thanks.
We appreciate your patience and understanding whilst we review this case with absolute diligence. Many thanks.
Bankmed's reply06 May 2025, 11:26
Official
Dear Refilwe, please note that we have this case with us still, and are handling it with high level urgency. Rest assured, feedback will be shared as soon as possible.
We appreciate your patience and understanding whilst we review this case with absolute diligence. Many thanks.
We appreciate your patience and understanding whilst we review this case with absolute diligence. Many thanks.
Bankmed's replyOfficial
06 May 2025, 15:17Dear Refilwe, please note that we've tried to contact you several times with no success. Not to fret, a detailed email has been forwarded to you addressing this matter.
Kindly have a look and respond on the mail should you require further clarity alternatively, revert here with a convenient time to contact you as well as any other outstanding queries that you may have related to the mail. Upon receipt, we'll act accordingly.
Yours in absolute great health.
Kindly have a look and respond on the mail should you require further clarity alternatively, revert here with a convenient time to contact you as well as any other outstanding queries that you may have related to the mail. Upon receipt, we'll act accordingly.
Yours in absolute great health.
Bankmed's reply06 May 2025, 15:17
Official
Dear Refilwe, please note that we've tried to contact you several times with no success. Not to fret, a detailed email has been forwarded to you addressing this matter.
Kindly have a look and respond on the mail should you require further clarity alternatively, revert here with a convenient time to contact you as well as any other outstanding queries that you may have related to the mail. Upon receipt, we'll act accordingly.
Yours in absolute great health.
Kindly have a look and respond on the mail should you require further clarity alternatively, revert here with a convenient time to contact you as well as any other outstanding queries that you may have related to the mail. Upon receipt, we'll act accordingly.
Yours in absolute great health.
Bankmed's replyOfficial
07 May 2025, 09:27Morning Refilwe, we're just doing a courtesy follow up with you on this matter.
Though we've concluded this query, and have shared a detailed email post not being able to reach you successfully on the phone. We'd like to ensure that you're satisfied with the resolution, please do let us know.
A convenient time to contact you will also work best. You matter!
Though we've concluded this query, and have shared a detailed email post not being able to reach you successfully on the phone. We'd like to ensure that you're satisfied with the resolution, please do let us know.
A convenient time to contact you will also work best. You matter!
Bankmed's reply07 May 2025, 09:27
Official
Morning Refilwe, we're just doing a courtesy follow up with you on this matter.
Though we've concluded this query, and have shared a detailed email post not being able to reach you successfully on the phone. We'd like to ensure that you're satisfied with the resolution, please do let us know.
A convenient time to contact you will also work best. You matter!
Though we've concluded this query, and have shared a detailed email post not being able to reach you successfully on the phone. We'd like to ensure that you're satisfied with the resolution, please do let us know.
A convenient time to contact you will also work best. You matter!