Once Again Shocking Service and Now a Bill after being in Casualty which should have been COVERED!!!!!

Good Day,

Since this auto response NO CALL OR EMAIL OR SMS from Bankmed?

How unprofessional for medical aid fund customer service not to respond or attend to any client.

What is more concerning that this could have been life or death but clearly the level of priority in these absolutely frightening times during a Pandemic is of no concern to Bankmed.

Now we are faced with a bill and have 14 days to settle when I was in CASUALTY not the regular GP due to illness which should have been covered.

We are on a comprehensive plan so I cannot understand how casualty is not covered.

When I was on way to hospital Reception at Mulbarton confirmed that Medical Aid would cover and now we get sent such a disturbing bill.

If my husband’s credibility is compromised this will be a correction that Bankmed will correct and take FULL RESPONSIBILITY FOR.