NL
Natacia L

1 reviews | Active since Apr 2013

06 Apr 2016, 10:34

Not notifying customer of accounts outstanding

I went to therapy at Doctor Thuraisha Moodley in July- September 2012.<br> I received counselling for trauma and divorce.<br> Dr. Moodley stated that my therapy was coming to an end after my sessions through my medical aid were almost done, and that she would request more sessions from ICAS and Bankmed. She did not and I was under the impression that the account was settled. It is now 4 years later and I am being threatened to be black listed for this outstanding amount of R 1000!<br> This is absolutely ********* behaviour, especially from a Doctor who knew how bad my situation was at the time. Is that how things work? I will not pay this bill as it was not stated, nor have I seen a statement for this therapy.<br> Absolutely disgusted, if I had known that there would have been any money owing, I would have stopped therapy immediately!<br> Therapy should be helping people, not giving them headaches for doing it years later...

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Replies (1)
Bankmed
Bankmed's reply06 Apr 2016, 11:50
Official
Hello natacialeaf,

Thank you for your comment.

We're truly sorry to hear of the frustration you have experienced in this matter. We have referred your query to the previous administrators who will be in contact to assist.

Please do not hesitate to contact us on 0800 BANKMED or email *** should you require any further assistance.

Regards
Bankmed Servicing