Non existent service

I have been struggling to resolve a dentist claim since 9 Feb 2016. Part of my claim was rejected because you say: \It is not appropriate to claim for this in an in-hospital setting\". The whole procedure was done in the consulting rooms and not in a hospital. The account also reflects this. Apparently it is a system error on your side. I have phoned almost weekly to get feedback - to no avail! I phoned again on 15 April 2016 and spoke to a \"Melo\". He promised to phone me back the same day with feedback. I phoned again on 18 April 2016. I was once again promised that Melo will phone me back. Once again he did not! I spoke to a supervisor \"Quhyi Funani\" He told me I must wait 48 hours before I can expect feedback. I wonder how many hours he thinks it has been since my first query in February 2016..... He also promised to phone me by 13h00 on 19 April 2016. Once again empty promises!!!<br> <br> We never had any problems when Metropolitan was still the administrator. Since Discovery took over it has been one big mess! Bankmed clearly does not care that its name are dragged through the mud. Service is non-existent. I am seriously considering joining another medical aid. "