No words left

<p>I undergone an back operation in January 2017. After operation we battled to get everything paid. After a lot of tears and screaming they finally did pay some of the things. I am left with the Phisio that I received in Hospital that Bankmed still did not pay. I have so many refereance numbers and spoke to Supervisors that promised me this will be paid. everytime i phone they restart the process of the waiting time. On the 7th June i spoke to Dineo ( ********** 761) She promesed it will be sorted as they can see i have been batteling since Feb 2017 to get this account paid. I even tell them that it on black and white their terms state that hospital covered 100%. on the 14.06.2017 i phoned again only to find out that Dineo did not send it to Cost ajustments as their system do not allow them to pay it now it needs to be paid manually. I get ref to the next supervior Megan ********** 821 - she promise the sun and moon and everything in between as now i am saying i am going to report them to the medical scheme ombuds. Request i give here again time till the 19th she will phone me and make sure accounts paid by the 23rd of this month. She tells me while on the phone on the 14th that she is sending it to cost adjustments as Dineo did not send it yet. She also promise me to take ownership of this transaction thats outstanding. when phoning on the 21st they tell me it was never done and Megan are on urgent leave i asked them when did she go they said on the 19th. I told them now i wantt o speak to Next level on top of Megan and Dineo that was already the supervisors. They transfered me to Loraine ********** 859 atleast She atleast phones me back and gives me feedback. the prevouis plus minus 20 people only promised and never delivered on that. In May they requested that the codes be changes to the admitted IC10 Codes that was done as they requested now they want it to be changed again. because i had complications in hospital and was released under a diffrent Ic10 code due to the pulmary embolise that i got in my Lungs. I do not know what to do anymore as they can see and they confirm yes they know it was for the back operation but because i was discharged under a new doctor they can't make the payment. i need to phone the hospital and the Dr to change the IC10 codes. Can any body please help me. I have been batteling for 5 months now to get this paid. the operation was on the 17th January 2017 and to date the Phiso was not paid. its now 6 months. BAD SERVICE IS NOT EVEN SOMETHING I CAN USE FOR THIS..... And everytime the tell you i need to escallate it now to cost adjustments or to this department. i am even telling them what department ''they are sending it to but it seems it never gets done'' Please HELP</p> <p> </p>