No transparent information

On the old website before Discovery became administrators, I could get check what the exact scheme rates are so I can make informed choices & know what is going to be covered and what will not be covered proactively. Now that information is no longer available, and I had to sit on a call being put on and off hold for 30 minutes only to be told that I have to get an invoice from my service provider and then only I can be advised what they scheme rate is and what will be covered. As a consumer, I want this information beforehand so I don't incur ridiculous medical fees that I won't be able to pay off as a result of them being way above what the scheme pay.I gave birth almost 3 weeks ago, and have been calling trying to get ahead of the shortfalls so I can ensure that I know how much I need to settle myself. I was told that my Anaesthetist was paid R77k when the bill came to less tthan R5, a week later we went from covering R77K to covering less than half the actual invoice, how does this happen? Why is this information not available to me so I can go and check myself instead of dealing with 5 consultants who cannot shed light themselves, I this is beyond ridiculous, it's pathetic