GV
Gavin V
1 reviews | Active since Jan 2015
10 Feb 2016, 21:22
No service since Discovery took over
Bankmed is pathetic since Discovery took over on 1/01/2016. They don't answer enquiries via email; maybe I should refer my enquiries to the Council for Medical Schemes. A perfectly good working scheme which delivered excellent service to me for 27 year turned into a don't care medical aid overnight. They don't pay claims. My Medical Savings balance reflects a totally wrong balance, what happened to the thousands I saved over the years? I'm considering taking this poor service to the media.
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Bankmed's replyOfficial
15 Feb 2016, 16:35Hello Pretoria-Meerkat,
Thank you for you comment.
We've confirmed that the claim in question has been processed and the funds should reflect in your account in the next 3 to 5 working days. The Medical Savings from your previous medical aid will be transferred over in May 2016 due to the fact that claims are valid for 4 months from the date of service. Should the previous administrators receive any claims for last year that need to be funded from the MSA, they will process it accordingly.
Please accpet our sincerest apologies for any inconvenience this matter may have caused. You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance in this matter.
Regards
Annelize
Bankmed Servicing
Thank you for you comment.
We've confirmed that the claim in question has been processed and the funds should reflect in your account in the next 3 to 5 working days. The Medical Savings from your previous medical aid will be transferred over in May 2016 due to the fact that claims are valid for 4 months from the date of service. Should the previous administrators receive any claims for last year that need to be funded from the MSA, they will process it accordingly.
Please accpet our sincerest apologies for any inconvenience this matter may have caused. You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance in this matter.
Regards
Annelize
Bankmed Servicing
Bankmed's reply15 Feb 2016, 16:35
Official
Hello Pretoria-Meerkat,
Thank you for you comment.
We've confirmed that the claim in question has been processed and the funds should reflect in your account in the next 3 to 5 working days. The Medical Savings from your previous medical aid will be transferred over in May 2016 due to the fact that claims are valid for 4 months from the date of service. Should the previous administrators receive any claims for last year that need to be funded from the MSA, they will process it accordingly.
Please accpet our sincerest apologies for any inconvenience this matter may have caused. You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance in this matter.
Regards
Annelize
Bankmed Servicing
Thank you for you comment.
We've confirmed that the claim in question has been processed and the funds should reflect in your account in the next 3 to 5 working days. The Medical Savings from your previous medical aid will be transferred over in May 2016 due to the fact that claims are valid for 4 months from the date of service. Should the previous administrators receive any claims for last year that need to be funded from the MSA, they will process it accordingly.
Please accpet our sincerest apologies for any inconvenience this matter may have caused. You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance in this matter.
Regards
Annelize
Bankmed Servicing