NO SERVICE, NO FEEDBACK

I unfortunately have to resort to Hello Peter due to the pathetic service I have been getting from Bankmed. Emails are not responded to, there is no feedback to queries, claims are not being processed and your call center agents are clueless. I am paying alot of money every month for medical aid so would expect some sort of service.<br> <br> I sent through a claim a few weeks ago and after receiving no feedback exept for the auto reply, had to phone in to your call center. The agent said the claim was not received and I should rather send claims to enquiries email address. I have re-sent it, please can someone acknowledge receipt of it.<br> <br> I also had previous email queries not responded to (please check the system for details). I ask you to please refer to a call I made to your call center. I spoke to Khanya. The reference he gave me is ***. I was shocked by his lack of knowledge about anything I asked him. Please can you train your agents to handle queries. This is an area where Discovery Health are best at (and much cheaper). Unfortunately I am forced to use Bankmed after switching from Discovery, due to my company policy<br> <br> All Im asking for is feedback to queries and competent agents