RB
Roxcal B

1 reviews | Active since Jan 2017

20 Jan 2024, 10:39

No service

If there was a negative rating possible,I would have selected this. As a patient,I cannot believe the experience that bankmed has made me endure following an operation.I had a procedure over a month ago and till today am still struggling to get my money back.

I am sent from pillar to post,I have more then 8 different reference numbers for follow ups and was promised call backs by manager and consultants that never happened.

Everytime I call,I am told that the wrong code was used on the invoice but when I ask for the code to use,they tell me the hospital will know.If the hospital knew ,I would not now be on my 5 new invoice request. You pay for a service and yet you have to beg for the tiny port of the funds that they will pay you.

0
Replies (3)
Bankmed
Bankmed's reply20 Jan 2024, 15:44
Official
Hi Roxcal. We have noticed your comment and would like to assist. Kindly send us the claim details or reference numbers so that we can assist you further.
RB
Roxcal B's update22 Jan 2024, 06:22
Reviewer Update
Good day,

This is the last reference I received when I was promised a call back that never came, ***
Bankmed
Bankmed's reply23 Jan 2024, 15:46
Official
Thank you so much, Roxcal. We will investigate this matter for you and provide feedback.