HL
Heinrich L

1 reviews | Active since Oct 2009

22 Oct 2015, 07:16

No response to call centre phone calls or emails

I am really fed up with Bankmed. I have phoned Bankmed and emailed Bankmed since Feb this year, followed up in March and then again in Aug this year. I have now given up. I cannot get the telephone numbers or email address of a manager as asked for in my emails to Bankmed. All you will get is an auto reply via email.<br> <br> I left Bankmed in 2012 and I am still receiving monthly statements that I have a R1.29 credit due to me. I have told the call centre that they can have the R1.29 or donate the R1.29 to charity. I honestly believe that it has cost Bankmed more MONEY to post me a MONTHLY statement for almost 3 years than the R1.29 they owe me<br> <br> I am not a member anymore, all I am asking is please stop sending me statements in the post, the call centre and your email consultants cant get this right maybe I will get a response using a public platform.<br> <br> I really feel sorry for clients whom might have urgent queries as emailing and phoning Bankmed is a dead end not one reply.<br> <br> I have used the call centre Tel no ***.I have used [Email Removed] and also [Email Removed] as advised by the call centre agents almost a year later still no luck. <br>

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Replies (1)
Bankmed
Bankmed's reply22 Oct 2015, 08:54
Official
Hello Hein777,

Thank you for your comment.

We will investigate your enquiry and will provide you with feedback by 27 October 2015.

Kind regards

Bankmed
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