NO RESPONSE FROM BANKMED. BAD TELEPHONIC SUPPORT

I recently got diagnosed with Multiple Sclerosis and contacted Bankmed to find out if a Dietician would be covered and was advised \yes - if the Dietician charges medical aid rates"so I went and submitted but then it got declined. In the interim whilst waiting for the claim to be paid I phoned in to find out if they had any Special Care programmes for Multiple Sclerosis and I was told \"" No"