1 reviews | Active since Feb 2011
NO response from Bankmed
Good day<br> <br> My husband, Mr V J Singh needs to be admitted on Wednesday, 9 December 2015 for a dental procedure. I phoned on 2 December 2015 for hospital pre-authorisation when I was asked to e-mail the quotation received from the doctor for the dental department to review. The person that I spoke to indicated that this request would be escalated. I have to date not received any authorisation for this request. I called this morning again and the person I spoke to indicated that I would get a response by 12:00 today. I have still not received a response. I am currently on the line with Bankmed again for the past 15 minutes and no one can give me an answer - Client Services puts me through to Pre-authorisation and then they tell me they need to check with Client Services again.<br> <br> I find this very frustrating & unprofessional -<br> <br> Regards,<br> Arisha<br> Main member<br>
Thank you for your comment.
In order for us to conduct an investigation, we require your Bankmed membership number as it appears on your membership card. The identity number provided is not a valid number.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED
Thank you for your comment.
In order for us to conduct an investigation, we require your Bankmed membership number as it appears on your membership card. The identity number provided is not a valid number.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED