No reponse to emails

Despite sending emails to Bankmed asking for advice on whether a doctor's visit would be covered by Bankmed they just do not respond. When I eventually phone them they say that they don't have my email address to be able to respond and then simply respond by sending me an email that they previously sent to me that didn't actually answer the question I was asking them for.<br> <br> I will probably find that the response to this report will result in exactly the same email being sent to me again with no apologies for the total lack of service or their errors at any stage.<br> <br> They must be completing in a competition for being the worst customer service medical aid in South Africa.