ABlR
Anea Burke le Roux
1 reviews | Active since Sept 2015
04 Sept 2023, 12:30
No reponse -1.5 months now
We are notmally very happy with Bankmed's service, but we have been struggling to get stuckers for our vehicles as well as new medical aid cards. I have sent an email on 19 July to *** requesting this as the website stipulates one should do. No feedback to date- 1.5 months later. Please send the requested items asap.
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Replies (7)0
Replies (7)
Bankmed's replyOfficial
04 Sept 2023, 13:17Hi Anea, thank you for raising this with us, and apologies for the frustration caused. We are looking into this for you, and will revert with feedback.
Bankmed's reply04 Sept 2023, 13:17
Official
Hi Anea, thank you for raising this with us, and apologies for the frustration caused. We are looking into this for you, and will revert with feedback.
ABlR
Anea Burke le Roux's updateReviewer Update
05 Sept 2023, 15:22Good day, please contact me with an ETA as to when the requested items will be received. No one has contacted me yet.
ABlR
Anea Burke le Roux's update05 Sept 2023, 15:22
Reviewer Update
Good day, please contact me with an ETA as to when the requested items will be received. No one has contacted me yet.
ABlR
Anea Burke le Roux's updateReviewer Update
07 Sept 2023, 11:19Promising to get back to me and then not soing anything is pathetic! No one has contacted me yet or sent the items. Why is this ao complicated Bankmed??
ABlR
Anea Burke le Roux's update07 Sept 2023, 11:19
Reviewer Update
Promising to get back to me and then not soing anything is pathetic! No one has contacted me yet or sent the items. Why is this ao complicated Bankmed??
Bankmed's replyOfficial
07 Sept 2023, 15:21Hi Anea, thank you very much for taking the time to speak with us and allowing us to assist. It was great speaking with you.
As discussed, we've actioned your request for cards to be delivered at the address you've given us, within 3 to 5 working days. We will update you once the request has been confirmed with the delivery partners.
Regards,
As discussed, we've actioned your request for cards to be delivered at the address you've given us, within 3 to 5 working days. We will update you once the request has been confirmed with the delivery partners.
Regards,
Bankmed's reply07 Sept 2023, 15:21
Official
Hi Anea, thank you very much for taking the time to speak with us and allowing us to assist. It was great speaking with you.
As discussed, we've actioned your request for cards to be delivered at the address you've given us, within 3 to 5 working days. We will update you once the request has been confirmed with the delivery partners.
Regards,
As discussed, we've actioned your request for cards to be delivered at the address you've given us, within 3 to 5 working days. We will update you once the request has been confirmed with the delivery partners.
Regards,
ABlR
Anea Burke le Roux's updateReviewer Update
26 Sept 2023, 08:53Hi Bankmed, following my complaint, a consultant phoned me a few times explaining that they did not respond to my request AT ALL because they did not have my residential address. What a lousy excuse as you have my email address and mobile number and could contact me at any time to get this. Long story short - after a further waste of my time with phone calls from you, it is now more than 2 months and I do not even have a waybill for the delivery of the cards and and stickers. Stop phoning me and responding here promising to send the stickers and cards - you waste my time. Just send the stuff and get it done.
ABlR
Anea Burke le Roux's update26 Sept 2023, 08:53
Reviewer Update
Hi Bankmed, following my complaint, a consultant phoned me a few times explaining that they did not respond to my request AT ALL because they did not have my residential address. What a lousy excuse as you have my email address and mobile number and could contact me at any time to get this. Long story short - after a further waste of my time with phone calls from you, it is now more than 2 months and I do not even have a waybill for the delivery of the cards and and stickers. Stop phoning me and responding here promising to send the stickers and cards - you waste my time. Just send the stuff and get it done.
Bankmed's replyOfficial
27 Sept 2023, 16:01Hi Anea, we hope you are well. We apologize for any inconvenience caused. We will forward your request over to the relevant team for assistance.
Bankmed's reply27 Sept 2023, 16:01
Official
Hi Anea, we hope you are well. We apologize for any inconvenience caused. We will forward your request over to the relevant team for assistance.
ABlR
Anea Burke le Roux's updateReviewer Update
13 Oct 2023, 10:39Hi Bankmed,
This just drags on. After nearly 3 months I finally received my package on 10 October after many false promises and me having to follow up multiple times. Only to find that only the medical aid cards were delivered and not the vehicle stickers as originally requested!
To make matters worse, I received a call from Discovery (+***) on 6 October 2022 at 11:39 informing me that the cards were delievered on 7 September 2023. I did not receiv anything by the time of the call. This is a MAJOR concern for me as the cards obviously have very sensitive personal information and I consider this a POPIA breach and request the following:
- escalate this matter to Exco level (3 months to send something basic, a HUGE waste of my time and what appears to be a POPIA breach is enough)
- send my vehicle stickers by COB 16 October
- send full details of delivery that was done on 7 Sept, waybill, who signed etc
- send me a copy of the call record of call made to me on 6 October 2022 at 11:39
This just drags on. After nearly 3 months I finally received my package on 10 October after many false promises and me having to follow up multiple times. Only to find that only the medical aid cards were delivered and not the vehicle stickers as originally requested!
To make matters worse, I received a call from Discovery (+***) on 6 October 2022 at 11:39 informing me that the cards were delievered on 7 September 2023. I did not receiv anything by the time of the call. This is a MAJOR concern for me as the cards obviously have very sensitive personal information and I consider this a POPIA breach and request the following:
- escalate this matter to Exco level (3 months to send something basic, a HUGE waste of my time and what appears to be a POPIA breach is enough)
- send my vehicle stickers by COB 16 October
- send full details of delivery that was done on 7 Sept, waybill, who signed etc
- send me a copy of the call record of call made to me on 6 October 2022 at 11:39
ABlR
Anea Burke le Roux's update13 Oct 2023, 10:39
Reviewer Update
Hi Bankmed,
This just drags on. After nearly 3 months I finally received my package on 10 October after many false promises and me having to follow up multiple times. Only to find that only the medical aid cards were delivered and not the vehicle stickers as originally requested!
To make matters worse, I received a call from Discovery (+***) on 6 October 2022 at 11:39 informing me that the cards were delievered on 7 September 2023. I did not receiv anything by the time of the call. This is a MAJOR concern for me as the cards obviously have very sensitive personal information and I consider this a POPIA breach and request the following:
- escalate this matter to Exco level (3 months to send something basic, a HUGE waste of my time and what appears to be a POPIA breach is enough)
- send my vehicle stickers by COB 16 October
- send full details of delivery that was done on 7 Sept, waybill, who signed etc
- send me a copy of the call record of call made to me on 6 October 2022 at 11:39
This just drags on. After nearly 3 months I finally received my package on 10 October after many false promises and me having to follow up multiple times. Only to find that only the medical aid cards were delivered and not the vehicle stickers as originally requested!
To make matters worse, I received a call from Discovery (+***) on 6 October 2022 at 11:39 informing me that the cards were delievered on 7 September 2023. I did not receiv anything by the time of the call. This is a MAJOR concern for me as the cards obviously have very sensitive personal information and I consider this a POPIA breach and request the following:
- escalate this matter to Exco level (3 months to send something basic, a HUGE waste of my time and what appears to be a POPIA breach is enough)
- send my vehicle stickers by COB 16 October
- send full details of delivery that was done on 7 Sept, waybill, who signed etc
- send me a copy of the call record of call made to me on 6 October 2022 at 11:39