No payment, no help

<p>I am a provider and I submitted a claim to Bankmed on behalf of my patient. Somehow a negative amount was created against my practice, so when the claim was 'settled', it was actually offset against this negative amount and so I did not receive the payment. I have phoned 3 times to explain that this negative is an error, and that as a provider, it is impossible for me to owe the scheme any money. Each time, I receive an email telling me about this negative amount and how I was paid, but it was offset against what was owed. I need to get this money in. It is owed to me and I cannot seem to speak to anybody who understands the problem.</p>