No outcome after 3 weeks of enquiry

Good day. I had Cochlear surgery 3weeks ago, the procedure was granted by Bankmed over a month ago. I sent a email enquiry to Bankmed enquiries 3 weeks ago to find out when the claim will be processed, to date only auto response received. My husband called Bankmed to enquire when the claim will be processed the consultant referred us to claims dept... To date no response. I need the claim to be processed as the audioggist can only release the external device (which will allow me to hear) once payment is made to their account. I was also advised by my audiologist that Bankmed had made a mistake by using tarrif codes instead of Nappi codes hence the delay. I have been sending endless enquiries to Bankmed over the past 3 weeks... But only get a auto response. My husband calls today again, he is told the claim will be processed next friday 14 August as Bankmed only process claims in the middle of the month, the claim was submitted middle of last month but not processed because of incorrect codes used by bankmed, I now cannot return to work as I cannot hear a thing until I receive my external device. Dianne Alexander... Member ***, email [Email Removed]