no one is actioning my request

good day<br> <br> i logged a claim on the 19 February 2016, when i called on the 26th february 2016 i was told that no claim was logged and said i must re send, i did, on the 29th february i called i was told that no claim was logged the consultant then said let me log it from my side, he did that and said it takes 2 to 3 days or something like dat to get a decision, on wednesday i called around 5pm because the consultant had promised to call me back but never did, nothing was done, bashini logged an escelation but nothing was done, i was told to speak to the manager Zandile who promised to call me back today but when i called the call centre at around 04:57pm i was told she left and never called me,<br> <br> i would like the refund to happen and close my medical aid with bankmed