No one coming back with a courtesy of a reply!

Should I at all be surprised that no one has bothered to have the courtesy of a reply to this urgent pressing matter?<br> <br> Not at all!<br> <br> I will be logging a Hellopeter complaint against Bankmed as this is totally unacceptable!<br> <br> I attach another letter dated 16th February 2016 that I have received from Bankmed confirming cover for chronic<br> <br> I hope that the Hellopeter complaint will at least ensure that this query is attended to<br>