No feedback received on dental quote after 2 weeks

Good Day<br> I sent a quote to the enquiries mailbox on the 13 March 2015. The email was sent from an internet cafe' so the email address is from John Bosch. My bankmed number reflects on the form attached and the subject read ''attention dental advisor';"<br> <br> I should have a response from the dental advisor by now. Why must i wait another week or who knows how long this time as i was advised that my email was not found on my profile. My treatment is being delayed because of bankmed.<br> <br> Can bankmed please show some sense of urgency on this matter and have my feedback to me as rightfully i should have it by now.<br> <br> it is not fair that i should be inconvenienced and my treatment delayed while bankmed can sit back and simply tell me to wait it out after they did not meet their promised turnaround tim"""