No feedback or straight answer on enquiry in days

Had a simple enquiry but cannot get a straight answer. I called twice and also sent e mails to enquires@bankmed and as suggested by one person I spoke to on the phone to treatment@bankmed but no feedback. Got a mail this morning from Mujeeb. Bray wanting to know if my enquiry was resolved and I rep**** that it was not, but since again NO FEEDBACK. Is this the way Bankmed is operating under the new adminitration by Discovery?