No feedback or resolution for complaint

<p>In May we conceived our son and he underwent blood tests amongst others. Although this is an insured event when done in hospital, all these tests were paid from my savings account. Despite numorous attempt to get them to pay from insured and refund my savings, to date I have not received any feedback from the 3 seperate calls i've logged. Everytime I phone a new consultant will log the query and tell me that they only need to update the authorisation number and that they will get back to me but never does. To date I have topay all my Medication cash as the savings account is exhausted... Please can someone intervene and fix this problem that is clearly on your side. From the change in administrators you have gone backwards Bankmed.</p>