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I have been a Member of Bankmed since Jan 1971(45yrs) and since that time have always had excellent service from the Call Centre and Enquiry Lines in Cape Town. You phone into the Enquiry Line and your call is answered without much delay. Not this hanging on with music for over 10 Minutes without any explanation for the delay. MHG service was much much better than our New Administrator Discovery Health. Why did you change Administrators,Bankmed. Was it for the better,i do not think so, judging from all the Complaints you have been getting recently. You need to improve your response times immediately to regain the confidence of all existing and New Bankmed Members.Emails seems to take extremely long to be answered since 01 Jan 2016<br> Thank You