No Feedback From Bankmed in Weeks

Good Morning<br> <br> I have sent queries to Bankmed and have not received feedback in weeks.<br> The claim of 1-5 Business days on their auto-reply is terribly incorrect. Even if the query is a little complex, it does not make sense to take so long.<br> I sent the following queries and dates:<br> Query sent on claim on 3rd Nov around Pre-Authorization - still no response.<br> Query sent on 5th November request breakdown of fees charged - still no response.<br> Query sent on 9th November around incorrect details for new membership - still no response.<br> Follow up sent on 16 Nov<br> <br> Really shocked that this is the level of service that we receive.<br> <br> Hope that shift of admin to Discovery makes this process better.