No Feedback / Accountability for bad service!

I called bankmed on 09/11/2015 and asked for membership certificate reflection my sisters details. <br> Aluta Ntloko advised me that nothing was done since my initial request to add a dependant. He told me its my fault and I shouldve followed up on this matter. I was on the call with him from 13:10- 13:41 and he put me on hold so many times for over 5minutes. He did not provide me with a reference number and told me to resend the email and wait another 5working days for a response.<br> Please add dependant immediately and send membership certificate with her details on <br> <br> Sent: 09 November 2015 07:44 AM<br> To: [Email Removed]<br> Subject: RE: *** - Add a dependant<br> Good day<br> Please provide feedback urgently.<br> Kind regards<br> <br> From: Gabriel, Zaakirah Z <br> Sent: 29 October 2015 02:53 PM<br> To: [Email Removed] 'PMSBSATEAM'<br> Subject: *** - Add a dependant<br> Good day<br> I trust you are well.<br> Please advise if you can add my sister as a dependant from 1st December and when will the first payment be deducted from my account?<br> Feel free to contact me on *** if you require any other information.<br> I will not have access to email for from 30 October 2015 - 06 November 2015<br>