1 reviews | Active since Sept 2016
No feedback
<p>I queried a claim with Zolile on 23 March regarding a claim from the Mediclinc hospital and he assured me that he would get it sorted out. I phoned today 29/3 and nothing has happened. What is the point of contacting Bankmed (Discovery - useless people!) and giving me a reference number but you do nothing about it nor give me any feedback. Please Bankmed go back to being administered by Momentum - the service and website was far superior</p>
Dear Mrs Ducasse
Thank you for allowing us to look into your concerns.
We have confirmed that Zolile has contacted you and apologised for not getting back to you with interim feedback.
We can assure you that as the Scheme we are committed to ensuring that all our members receive unparalleled service, and should there be any deviations from this commitment, we have ensured that any inconvenienced caused to you receives our urgent attention.
We truly appreciate your feedback.
Regards
Bankmed Servicing Team
Dear Mrs Ducasse
Thank you for allowing us to look into your concerns.
We have confirmed that Zolile has contacted you and apologised for not getting back to you with interim feedback.
We can assure you that as the Scheme we are committed to ensuring that all our members receive unparalleled service, and should there be any deviations from this commitment, we have ensured that any inconvenienced caused to you receives our urgent attention.
We truly appreciate your feedback.
Regards
Bankmed Servicing Team