NO FEEDBACK

I logged a query to be reimbursed. R1000.00 by my medical .i have called several time only to be told that my claim has been approved and it is waiting for payments which is done only on Friday's.fair enough i have waited for now a full month and a week and no one has had the decency to call me and give me feedback..to make matters worse when i called i was told they do not have my account number (note I emailed a bank astatemebt with my account number when i laid the claim) I gave my account number on that day and i was told again that it will be processed on that Friday or the following one ..guess what that Friday has not arrived as i am still waiting .Now I have been patient enough and I need response.it is shocking the level of service that I have received firstly Dr Anyeti's claim was not fully paid shocking I say as this is the first time since I have had medical aid with bank Med from 2007 to today ,that I have used this medical aid .my first time using this medical aid is 2015 and they could not even fully pay a Doctor for a client that has been with them for 9 years without ever claiming a single rand from them<br> <br> Please kindly assist me as I truly need feeback