MS
Mbali S
1 reviews | Active since Oct 2014
15 Jan 2016, 16:46
no dependant
i am so disgusted by what our medical aid has done to us. my son was desperately in need of a doctor on 02/01/2016 and when we got there he was not on the medical aid. what was suprising was that the medical certificate shows him but when they had to confirm his not there. are we some sort of fools that we get this deducted from our salaries but no delight in using the service. what the hell is happening with you guys is this some sort of a joke i need youy guys to sort it out asap as im getting no joy what will happen if we need a doctor again do i need to use my own cash yet again? not fair!!!
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Bankmed's replyOfficial
18 Jan 2016, 17:06Hello Mbelzz,
Thank you for your comment.
We've tried to reach you on however you were unable to take our calls.
We investigated your query and confirmed that your dependent is active on your membership effective 01/01/2016. Please accept our sincerest apologies for the delay in having your dependent added to your membership. We have sent you a membership certificate as confirmation. Should you have paid for any valid medical claims during the month of January 2016 that you need to be reimbursed please email the claims and your proof of payment to ***.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Jashvir
Bankmed Servicing
Thank you for your comment.
We've tried to reach you on however you were unable to take our calls.
We investigated your query and confirmed that your dependent is active on your membership effective 01/01/2016. Please accept our sincerest apologies for the delay in having your dependent added to your membership. We have sent you a membership certificate as confirmation. Should you have paid for any valid medical claims during the month of January 2016 that you need to be reimbursed please email the claims and your proof of payment to ***.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Jashvir
Bankmed Servicing
Best regards,
Bankmed's reply18 Jan 2016, 17:06
Official
Hello Mbelzz,
Thank you for your comment.
We've tried to reach you on however you were unable to take our calls.
We investigated your query and confirmed that your dependent is active on your membership effective 01/01/2016. Please accept our sincerest apologies for the delay in having your dependent added to your membership. We have sent you a membership certificate as confirmation. Should you have paid for any valid medical claims during the month of January 2016 that you need to be reimbursed please email the claims and your proof of payment to ***.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Jashvir
Bankmed Servicing
Thank you for your comment.
We've tried to reach you on however you were unable to take our calls.
We investigated your query and confirmed that your dependent is active on your membership effective 01/01/2016. Please accept our sincerest apologies for the delay in having your dependent added to your membership. We have sent you a membership certificate as confirmation. Should you have paid for any valid medical claims during the month of January 2016 that you need to be reimbursed please email the claims and your proof of payment to ***.
Please do not hesitate to contact us on ***3 or *** should you require any further assistance.
Regards
Jashvir
Bankmed Servicing
Best regards,