No delivery and response from claim & enquries

Hi,<br> <br> We are trying now since December 2015 to submit claims that we have paid out of our own pocket. The claims email address and the enquiry email address are not working. I have submitted it weekly or bi weekly and only days later the response come back that it could't be delivered. These are the same email addresses that is on their website.<br> <br> How is this possible, what went so so wrong since they moved to Discovery ??? Did they close their doors as well and is there no one any where can assist...<br> <br> Before Oct 2015 they were may much better ......<br> <br> Membership nrs changed before members received the new ones which mean that we couldn't process anything on the new membership nrs from January -- <br> <br> We are members at Bankmed since 1994