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Anastasia D
1 reviews | Active since Mar 2019
19 Feb 2026, 10:18
No communication, no resolution
A month ago i sent in an invoice for a claim to be paid. it has been 1 month and still no resolution or communication. I am following up and my requests are being ignored.
Helpful (0)
Replies (5)0
Replies (5)
Bankmed's replyOfficial
19 Feb 2026, 10:25Hi Anastasia, we're truly sorry for the inconvenience. Kindly share with us any reference numbers received after the submission along with the service date of the claim so we can assist. 🙏
Bankmed's reply19 Feb 2026, 10:25
Official
Hi Anastasia, we're truly sorry for the inconvenience. Kindly share with us any reference numbers received after the submission along with the service date of the claim so we can assist. 🙏
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Anastasia D's updateReviewer Update
19 Feb 2026, 10:34The last reference is ***, also ***, it was submitted the 26th January. I have to keep resubmitting it as there is no clear communication except that it takes 2 days for refund to be processed. A month later I am still waiting.
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Anastasia D's update19 Feb 2026, 10:34
Reviewer Update
The last reference is ***, also ***, it was submitted the 26th January. I have to keep resubmitting it as there is no clear communication except that it takes 2 days for refund to be processed. A month later I am still waiting.
Bankmed's replyOfficial
19 Feb 2026, 10:44Hi Anastasia,
We hope you are well.
We note that the claim in question is dated 2026/01/17 for a total amount of R600. Our team will review this claim and provide you with an update as soon as possible.
Thank you for your patience.
We hope you are well.
We note that the claim in question is dated 2026/01/17 for a total amount of R600. Our team will review this claim and provide you with an update as soon as possible.
Thank you for your patience.
Bankmed's reply19 Feb 2026, 10:44
Official
Hi Anastasia,
We hope you are well.
We note that the claim in question is dated 2026/01/17 for a total amount of R600. Our team will review this claim and provide you with an update as soon as possible.
Thank you for your patience.
We hope you are well.
We note that the claim in question is dated 2026/01/17 for a total amount of R600. Our team will review this claim and provide you with an update as soon as possible.
Thank you for your patience.
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Anastasia D's updateReviewer Update
19 Feb 2026, 16:23Kindly advise when claim will be paid as it's now another day gone. And I was promised a month ago.
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Anastasia D's update19 Feb 2026, 16:23
Reviewer Update
Kindly advise when claim will be paid as it's now another day gone. And I was promised a month ago.
Bankmed's replyOfficial
19 Feb 2026, 16:38Our Bankmed team will be in contact with you.
Bankmed's reply19 Feb 2026, 16:38
Official
Our Bankmed team will be in contact with you.